Big Heart Tea Co. Happy Matcha Sticks White Horse

Prompt Shipping and Professional Packing

Our long-standing relationships with UPS FedEx DHL and other global carriers lets us offer a range of shipping services. Our warehouse personnel will pack all goods to our exacting specifications. Your items will go through an exhaustive examination before they will be properly packaged prior to being sent out. Every day, we deliver to thousands of customers in many countries. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. There are distribution centers as well as warehouses across Europe and the USA.

Note: Orders that contain more than one item are assigned a specific processing time based on the individual item.

Before shipment, all ordered items will be thoroughly inspected. Most orders are delivered within 48 hours. Expected delivery times are between 3-7 days.

Returns

The inventory is always changing, and is not completely managed by us due to the involvement of several parties including the factory and our warehouse. The actual stock levels can fluctuate at any time. It is possible that stock may run out after your order has been processed.

Our policy is valid for 30 days. However, if the 30 days have elapsed after you bought your product, we are unable to provide a refund or exchange.

The item should not be used, and it must be in the original packaging. The item must be in the original packaging.